> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.playability.gg/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Accounts, Pro Features and Offline Use A PlayAbility account stores your session and enables account-dependent features such as profile sharing and subscription management. Pro Edition adds multi-profile editing tools, backups, extra themes, and time-limited offline access. ## Create an account or sign in An internet connection is required to create an account, sign in, use social login, request a password reset, or receive a passwordless login link. 1. Open PlayAbility. 2. Choose **Log in** or **Sign up**. 3. Continue with Google, Facebook, or email. 4. For email, choose either: - **Use a password** and enter the password. - **Log in without password**, then select **Email me a Log-In Link**. 5. When creating an account, accept the terms and complete any email verification. If a password-reset request matches an account, PlayAbility sends a reset link to that email address. ## Review your account and subscription 1. Open **Settings**. 2. Select **Your account**. 3. Select **Click to view your user data** to reveal the email and display name. 4. Review **Subscription Details**: - **Status** shows Active or Inactive. - Active subscriptions also show the type and expiry date. 5. Select **Open Customer Portal** to manage billing or the subscription in your web browser. The same tab includes **My Shared Profiles**, where signed-in users can review profiles they have shared. ## Upgrade to Pro Edition 1. Open **PlayAbility Pro Edition** from the sidebar. 2. Review the current offer in the in-app page. 3. Select **Open in Browser** if you prefer to continue on the PlayAbility website. 4. Complete the subscription with the same email address used in the desktop app. 5. Return to **Settings → Your account** and confirm that the subscription status is **Active**. Current Pro features in the desktop app include: - Editing and maintaining multiple profiles instead of one free editable profile. - Renaming and duplicating profiles. - Importing and exporting a full profile backup. - Selecting additional color themes. - Using PlayAbility offline for up to 30 days after online validation. Profile sharing requires a signed-in account. It is separate from the Pro-only full-backup feature. ## Understand the free profile limit A free account has one editable profile. When creating another profile, PlayAbility may ask to replace the current editable profile. Profiles retained beyond the editable allowance can appear as **Read-Only**. Upgrade to Pro Edition to edit multiple profiles and use the Pro profile-management actions. ## Prepare Pro Edition for offline use 1. Connect the computer to the internet. 2. Sign in to PlayAbility. 3. Open **Settings → Your account** and confirm that the subscription is **Active**. 4. Let PlayAbility complete its online account and subscription check. 5. Keep the stored session on this device; do not sign out before going offline. PlayAbility stores an offline authorization for an active subscriber. It is valid for up to 30 days and is refreshed after a successful online authentication and subscription check. ## Use PlayAbility offline 1. Start PlayAbility with the previously validated Pro account. 2. Use local profiles, mappings, controls, and saved settings normally. 3. Reconnect to the internet before the 30-day authorization expires so PlayAbility can refresh the account and subscription. Cloud-dependent operations such as signing in, refreshing account details, sharing profiles, and cloud synchronization require an internet connection. ## What happens to a free account offline When PlayAbility starts offline without a valid Pro offline authorization, it shows **No Internet Connection**. - Select **Try to Reconnect** after restoring the connection. - Select **Upgrade to PlayAbility Pro Edition** to review offline access. The account cannot be created or authenticated while offline. ## Sign out 1. Open **Settings → Your account**. 2. Find **Session**. 3. Select **Sign Out**. Signing out ends the session on this device. Sign in online again before attempting offline use. ## Verify account and offline readiness 1. While online, open **Settings → Your account**. 2. Confirm that the expected email is displayed. 3. If you use Pro Edition, confirm that **Subscription Details** says **Active**. 4. Restart PlayAbility once while still online and confirm that the session is restored. 5. Before travelling or disconnecting for an extended period, briefly test startup without a network connection. ## Troubleshooting ### An active subscription is not shown - Confirm that PlayAbility is online. - Check that the desktop account uses the same email as the subscription. - Reopen **Your account** to refresh the status. - Open the Customer Portal and verify that the subscription is active. ### Pro features are still locked - Confirm that **Subscription Details** says **Active**. - Restart PlayAbility after the account status refreshes. - If the wrong account is signed in, sign out and use the subscribed account. ### Offline mode asks for a subscription - Reconnect to the internet. - Sign in and confirm the active subscription. - Allow PlayAbility to validate the subscription before disconnecting again. - If more than 30 days have passed since online validation, reconnect to refresh offline authorization. ### A login link or reset email is missing - Check spam or junk folders. - Confirm the email address was typed correctly. - Wait briefly before requesting another message. - Remember that the reset screen does not reveal whether an email address has an account. ## Limitations - Offline authorization is device-specific and expires after up to 30 days. - Signing out removes the usable session on that device. - Pricing, billing intervals, and offers are shown on the current Pro page and Customer Portal rather than in this guide. ## Related articles - [Configure PlayAbility Settings](https://help.playability.gg/en/article/configure-playability-settings-1waq08b/) - [Manage Profiles and Choose a Template](https://help.playability.gg/en/article/manage-profiles-and-choose-a-template-ogzx1x/) - [Back Up, Import, Export and Share Profiles](https://help.playability.gg/en/article/back-up-import-export-and-share-profiles-14iip1d/)