Articles on: Setup

Accounts, Pro Features and Offline Use

A PlayAbility account stores your session and enables account-dependent features such as profile sharing and subscription management. Pro Edition adds multi-profile editing tools, backups, extra themes, and time-limited offline access.


Create an account or sign in


An internet connection is required to create an account, sign in, use social login, request a password reset, or receive a passwordless login link.


  1. Open PlayAbility.
  2. Choose Log in or Sign up.
  3. Continue with Google, Facebook, or email.
  4. For email, choose either:
    • Use a password and enter the password.
    • Log in without password, then select Email me a Log-In Link.
  6. When creating an account, accept the terms and complete any email verification.


If a password-reset request matches an account, PlayAbility sends a reset link to that email address.


Review your account and subscription


  1. Open Settings.
  2. Select Your account.
  3. Select Click to view your user data to reveal the email and display name.
  4. Review Subscription Details:
    • Status shows Active or Inactive.
    • Active subscriptions also show the type and expiry date.
  6. Select Open Customer Portal to manage billing or the subscription in your web browser.


The same tab includes My Shared Profiles, where signed-in users can review profiles they have shared.


Upgrade to Pro Edition


  1. Open PlayAbility Pro Edition from the sidebar.
  2. Review the current offer in the in-app page.
  3. Select Open in Browser if you prefer to continue on the PlayAbility website.
  4. Complete the subscription with the same email address used in the desktop app.
  5. Return to Settings → Your account and confirm that the subscription status is Active.


Current Pro features in the desktop app include:


  • Editing and maintaining multiple profiles instead of one free editable profile.
  • Renaming and duplicating profiles.
  • Importing and exporting a full profile backup.
  • Selecting additional color themes.
  • Using PlayAbility offline for up to 30 days after online validation.


Profile sharing requires a signed-in account. It is separate from the Pro-only full-backup feature.


Understand the free profile limit


A free account has one editable profile. When creating another profile, PlayAbility may ask to replace the current editable profile. Profiles retained beyond the editable allowance can appear as Read-Only.


Upgrade to Pro Edition to edit multiple profiles and use the Pro profile-management actions.


Prepare Pro Edition for offline use


  1. Connect the computer to the internet.
  2. Sign in to PlayAbility.
  3. Open Settings → Your account and confirm that the subscription is Active.
  4. Let PlayAbility complete its online account and subscription check.
  5. Keep the stored session on this device; do not sign out before going offline.


PlayAbility stores an offline authorization for an active subscriber. It is valid for up to 30 days and is refreshed after a successful online authentication and subscription check.


Use PlayAbility offline


  1. Start PlayAbility with the previously validated Pro account.
  2. Use local profiles, mappings, controls, and saved settings normally.
  3. Reconnect to the internet before the 30-day authorization expires so PlayAbility can refresh the account and subscription.


Cloud-dependent operations such as signing in, refreshing account details, sharing profiles, and cloud synchronization require an internet connection.


What happens to a free account offline


When PlayAbility starts offline without a valid Pro offline authorization, it shows No Internet Connection.


  • Select Try to Reconnect after restoring the connection.
  • Select Upgrade to PlayAbility Pro Edition to review offline access.


The account cannot be created or authenticated while offline.


Sign out


  1. Open Settings → Your account.
  2. Find Session.
  3. Select Sign Out.


Signing out ends the session on this device. Sign in online again before attempting offline use.


Verify account and offline readiness


  1. While online, open Settings → Your account.
  2. Confirm that the expected email is displayed.
  3. If you use Pro Edition, confirm that Subscription Details says Active.
  4. Restart PlayAbility once while still online and confirm that the session is restored.
  5. Before travelling or disconnecting for an extended period, briefly test startup without a network connection.


Troubleshooting


An active subscription is not shown


  • Confirm that PlayAbility is online.
  • Check that the desktop account uses the same email as the subscription.
  • Reopen Your account to refresh the status.
  • Open the Customer Portal and verify that the subscription is active.


Pro features are still locked


  • Confirm that Subscription Details says Active.
  • Restart PlayAbility after the account status refreshes.
  • If the wrong account is signed in, sign out and use the subscribed account.


Offline mode asks for a subscription


  • Reconnect to the internet.
  • Sign in and confirm the active subscription.
  • Allow PlayAbility to validate the subscription before disconnecting again.
  • If more than 30 days have passed since online validation, reconnect to refresh offline authorization.



  • Check spam or junk folders.
  • Confirm the email address was typed correctly.
  • Wait briefly before requesting another message.
  • Remember that the reset screen does not reveal whether an email address has an account.


Limitations


  • Offline authorization is device-specific and expires after up to 30 days.
  • Signing out removes the usable session on that device.
  • Pricing, billing intervals, and offers are shown on the current Pro page and Customer Portal rather than in this guide.



Updated on: 30/07/2026

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